Intern Customer Success

Job description

Who we are:

Hey, we’re Impraise, a growing, Y Combinator backed startup with offices in two of the most beautiful city centers of the world, Amsterdam and New York.

We’re on a mission to revamp the burdensome yearly performance review process and enable people to use continuous feedback in order to grow personally and professionally throughout the year. Your work will have a major impact on a huge number of people, working at the most advanced and highest performing companies worldwide.Work is a huge part of people’s lives. 

At Impraise you’ll have the chance to work with a team of amazing people with a proven track record of delivering state of the art products.Check out our Culture Video to discover who we are


What we do:

Our mission is to help people become successful in their professional life. Impraise is the tracker of your professional life:

  • providing  continuous insights into performance
  • easily collecting insightful feedback
  • offering guidance on next steps in your career

We’ve come a long way and work with some amazing clients like Booking.com, Tony Chocolonely’s , Bugaboo, Travelbird, and Bynder. We see many exciting opportunities ahead.


Your team:

The team you’ll be joining has both talented Customer Success Managers and Customer Support Consultants. Your team’s mission is to help new and current clients to achieve their transition towards a more continuous feedback culture and towards building a high-performing work environment. Your team is responsible for the onboarding and a successful long-term relationship.  


You: 

You should be looking for a 6-month internship and have a strong interest in customer / client service for implementing an innovative software suite. Also an eagerness to learn and master new skills in a high-energy, high-impact environment is expected.

  • You are motivated to learn professionally and grow personally.
  • You are outgoing and eager to build relationships internally and with customers in many different industries and sizes.
  • You have a strong interest in technology and software development, the role is tech-heavy
  • You are Interested in entrepreneurship and comfortable with risk. Any small, early-stage startup faces big challenges and candidates should be prepared to problem-solve on the fly.
  • You have superior communication skills. Internal and external written/oral communication are critical in this role.
  • Analytical and process oriented.
  • Customer focus, in writing.
  • Curious and inquisitive.
  • A desire to incorporate feedback and personally grow as a team member and a professional.

Requirements

What we expect from day one

  • Support the Implementation Manager during product onboarding, configuration, and support for a diverse set of client contacts
  • Building technical implementation expertise to assist with software troubleshooting
  • Learning, developing and mastering the inner workings of a full enterprise product suite
  • Maintaining strong customer relationships through efficient communication by apps, email, and verbally.
  • Building training materials on best practices in product rollout and supportive materials
  • Streamlining the product implementation and configuration process


What we expect in 6 months

  • Own the implementation support process of new customers.
  • Understanding of the Impraise Implementation Methodology (Project-, Change Management).
  • Own the use of new-age workspace tools like Slack, Clubhouse, Intercom, Postmark.  
  • Become expert/ owner on certain elements of the implementation.
  • Advocate customer needs/issues cross-departmentally.
  • Manage client escalations.
  • Take initiative to optimize processes.

What we offer

  • A meaningful problem to solve that delivers true value for users
  • A mission-driven team that aims to have a long lasting impact in the market
  • Internship salary of €400 per month
  • Up to €150 commute coverage in case you live >10km from the office
  • Work from our office in the center of Amsterdam
  • Daily lunch arranged at the office
  • Free coffee & Friday drinks at the office