Customer Success & Project Manager

Job description

What You Will Be Doing

The market for performance management is changing. We help companies implement best-practice performance management to drive productivity and engagement.

In this role you will be responsible to drive customer adoption and success for our clients while they transition towards more continuous performance management. You will manage the launch and implementation of Impraise at our customers. As a trusted advisor and coach you will become an expert on best-practice performance management and determine how Impraise’s solutions can be effectively applied to our customer's strategic business goals. You will launch innovative strategies to optimize employee success. You should be comfortable at both consulting and negotiating with client key stakeholders up to C level executives, backed by a strong understanding of their business objectives.

  • Project managing challenging, enterprise, customer implementations
  • Be advisor to our sales team while defining the implementation strategy to meet clients business goals
  • Contribute to continuously improve our onboarding/implementation process
  • Educating customers on best practices
  • Managing Customer Success efforts to ensure  the best experience for our largest key accounts
  • Build strong relationships with key customers and guide them toward their desired outcome
  • Work together with product managers to find ways to drive retention, drive feedback behavior through software

 

Who we are
We are Impraise (check our team), a team of international hackers, business hustlers and creative brains backed by the world's most renown startup accelerator, Y Combinator. We are on a mission to change the way people develop at work and enable every company to create a high-performing and engaging work environments. We care about feedback, design and beautiful products. We are probably one of the most international startup teams of our size. We really enjoy to work with ambitious people, value open communication across different cultures and learning from each other, both personally and professionally.

What is Impraise?
Do you think that traditional performance reviews are a stressful and often not worth the time they take to complete? We are right there with you!  Impraise is a web-based and mobile solution for actionable, timely feedback in the workplace. Often times, performance reviews are carried out once or twice a year, which doesn’t support employees’ continuous learning. Our clients want to build transparent work environments in which people help each other to improve and work as a team.
Impraise turns performance reviews into a fast and easy process by enabling users to give and request feedback in real-time. Real-time allows people to better analyze their strengths and opportunities, track their progress and pursue their personal and professional goals on a continual basis.

What we are looking for
You gained experience in the field of performance management and/or change management. Preferably you have been active as a consultant or implemented technologies at clients. You are very structured, have a passion for technology, are very comfortable to work in a dynamic and fast changing environment and are ready to contribute to a fast growing organization.

Requirements

Need-to-have skills

  • Master Degree
  • 3+ years experience in change management or similar
  • Strong ability to work project-based and to manage internal and external stakeholders to deliver a project on time
  • Excellent time management and being able to handle multiple deadlines simultaneously
  • Likable person and know how you can get people with you
  • Strong presentation
  • Strong organizational skills & analytical mindset
  • Fluent in English

Nice-to-have skills

  • Consulting background
  • Experience working in the HR industry
  • Expertise about performance management processes within organizations
  • Commercial mind-set

 

Benefits

  • Competitive base salary
  • The opportunity to change an industry and add real value to end-users
  • Ownership and the ability to make an impact every day
  • Work with a talented team, advisors and investors from Europe and USA
  • Fast paced, fun, and energetic company with a friendly culture
  • Onboarding trip to the Amsterdam office